Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.

ORDERS & SHIPPING

How do I place an order?

Browse our products, select your shade, and click 'Add to Cart'. When you're ready, proceed to checkout and follow the steps to complete your purchase. You'll receive a confirmation email as soon as your order is placed.

How long will my order take to arrive?

Orders are processed within 1–3 business days. After dispatch, estimated delivery times are: Ghana: 3–10 business days | International: 7–14 business days. You'll receive tracking details via email and WhatsApp once your order ships.

Do you ship internationally?

Yes! We currently ship to [LIST COUNTRIES/REGIONS]. International orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

Can I change or cancel my order after placing it?

We begin processing orders quickly, so changes or cancellations must be requested within 2 hours of placing your order. Contact us immediately via WhatsApp at [WHATSAPP NUMBER]. After processing has begun, we are unable to make changes.

I didn't receive a confirmation email. What should I do?

Please check your spam or junk folder. If it's not there, contact us via WhatsApp and we'll confirm your order manually.

RETURNS & REFUNDS

What is your return policy?

Due to the hygienic nature of beauty products, all sales are final. We do not accept returns or exchanges on opened items. However, if your order arrives damaged, incorrect, or lost in transit, we will resolve it at no cost to you — just reach out within 7 days of delivery.

My order arrived damaged. What do I do?

We're sorry to hear that! Please contact us via WhatsApp or email within 7 days of delivery and include a photo or video of the damage. We'll make it right as quickly as possible.

PAYMENTS & PRICING

What payment methods do you accept?

We accept all major payment options - Visa, Mastercard, Mobile Money (MTN MoMo, T-Cash), PayPal, etc.

Are your prices in Ghanaian Cedis or US Dollars?

Both! The currency displayed at checkout will depend on your region.

Is my payment information secure?

Yes. All transactions are processed through Shopify's secure, PCI-compliant payment gateway. We do not store your card details.

THE CANFÔR TIMELESS CHALLENGE

What is the Timeless Challenge?

The Timeless Challenge is our way of proving the product works on real women, in real life. After your order arrives, wear Canfôr Beauty through your normal day and track how long your lips stay hydrated after the shine fades. Share your results with #CanforTimelessChallenge for a chance to win prizes and be featured on our website.

How do I get my discount code?

After submitting your Timeless Challenge results, you'll automatically receive the code for 10% off your next order. The code is valid for 30 days from issue and is for one-time use.

CONTACT US

Still have questions? We'd love to hear from you.

  • WhatsApp: XXX XXX XXX
  • Email: canforbeauty@gmail.com
  • Response time: Within 24–48 hours on business days